Refund policy

EXCHANGES AND RETURNS

If you are not satisfied with your product, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange. To start that process, please contact me at candlepalettecompany@gmail.com. Returns of already burned candles is not accepted.

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at candlepalettecompany@gmail.com.

For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

If your order arrived damaged, please send me an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time.

Note - Candle products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time I cannot be held liable for.

I strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and I cannot be held liable for such damage.